This company has the worst customer…

This company has the worst customer service that I have ever dealt with. I signed and paid for a full 2 year contract for them to supply HR support, Payroll and Timeclock. Now 14 months in they are cancelling Payroll and Timeclock services. Also you can never get a live person on the phone when you have technical problems. Over the past 14 months the software has had bugs that do not allow you to perform tasks. When you open cases in regards to this they never get back to you. RUN FROM THIS COMPANY

Their radio commercials are very…

Their radio commercials are very deceiving. They tell you the first month is $1.00, then after that it is TWENTY -- YES TWENTY .... ninedollarsamonth.

Lack of Followup

I'm deeply disappointed with my experience at Bambee. After 3 weeks there has been no resolution to critical policy issues that are directly impacting our business operations. Initially, there was a serious mix-up involving a Bambee-created policy (which was declined) and our active external policy document. Despite multiple assurances from the HR manager that this issue would be promptly addressed, nothing has been done. Communication has been incredibly poor—emails go unanswered, updates are non-existent, and promises remain unfulfilled. Most troubling was the confusion regarding legal compliance: Bambee's policy incorrectly listed the legally mandated work hours for our staff, affecting proper reflection of benefits and compliance with state law.I was shocked when the only substantial response I received was pressure to upgrade my service plan.

I signed up for the $9 trial only to…

I signed up for the $9 trial only to find out they only offer data storage for that amount. In the first 3 days I received over 20 phones from from a Business Manager trying to sell me on higher tier services. This company feels like a scam.

All the help I am getting is making the…

All the help I am getting is making the experience great. Marc, Kelly, Julie and Future are the great help and always going beyond to help me. They are excellent staff and always resolve my issues.

Not MY HR Manager, no, no, no

Company wanted to be my "HR Manager"--well, no I'm the HR Manager, they're just a third party assisting me...they don't seem to understand that critical difference. The price on the radio is not what they charged and my "HR Manager" kept getting fired (last one I really liked, too)...what kind of HR firm can't keep their people? And the forms...how much do you really have to pay (up the wazoo if you choose the "extras"--and those extras are still being charged on my credit card even though I cancelled...oh, and I had to get permission to cancel, too). Terrible management, perhaps new leadership could right this ship that is headed in a terrible direction currently (do an internal audit of just the policies, conduct focus groups, know your clients). A good idea being handled by poor management and it's too bad.

Lack of Communication and Delayed Refund Request

I am extremely frustrated with Bambee's lack of consistent communication during my time using the service. The team often responds in a disorganized manner, addressing issues that have already been resolved and leaving those that need attention unanswered. Additionally, I was surprised by the frequent rotation of employees, with a new manager assigned to my account nearly every week. Two months ago, I requested a refund due to these ongoing frustrations, yet it still hasn’t been processed. Despite repeated follow-ups, I continue to receive emails stating that the refund will take fifteen days.

Awful Service

Awful Service! We acquired their services in April 2020. and in April 2022 decided not to use their services anymore. They had no issues cancelling our membership. Now, in August 2024, they decided to refer our company to a collection agency claiming that the invoice from APRIL 2020 (the first invoice) was not paid. Thank god we DO HAVE PROOF and copies of everything, including bank statements. But this is Ridiculous.....besides, if we had really owed that, they would have continue providing services until April 2022. Right? PLEASE DO NOT WASTE YOUR TIME. THIS PEOPLE ARE NO GOOD.

Bambee HR: Unreliable Service Followed by a Possible Scam After Cancellation

I stopped using Bambee HR in January 2023 with email confirmation, mainly because their services didn't live up to their promises. The responses were slow and often not to the point. When dealing with real employment issues, I found myself needing to consult an employment lawyer anyway. So, save your money for a real attorney! However, what really prompted me to write this review is what happened almost 21 months after quitting Bambee HR. I received an email from a so-called "BC SERVICES COMMERCIAL COLLECTION DIVISION" claiming I owed an annual fee of $1188. There’s no such website (no website is allowed), and the phone number provided (888-729-8172) seems fake. I suspect this is a scam, but I’m unsure where to report it. Please be aware and cautious!

Big Promises/Did Not Work AT ALL/Waiting for Refund

Heard about Bambee on a podcast and selected them as our HR system/vendor. The sales pitch was impressive, but the system did not work for us at all. Now we have been waiting months to receive a promised refund. We were disappointed in Bambee and just want our money back as they promised. UPDATE: After agreeing to a refund, they now have sent us to collection for $24k!!! I don't think they are bad people, they just couldn't handle an account our size and now they've lost track of the promises they made to us. We were disappointed the platform didn't work for us and now we a completely frustrated

The worst HR/Payroll software company

The worst HR/Payroll software company. Good luck with trying to reach someone. I submitted Payroll, then the system stated that Payroll was not submitted, and all of my employees would need to be paid with a check manually. I could not get a rep on the phone to discuss this issue. Do not waste your money on this company.

Super shady billing - BEWARE

Super shady. Year over year increases by thousands! They then offered me last years price, put it in writing for me, I agreed back in writing. Then they charged me their new full inflated price. I've been reaching out for 2 weeks and NO ONE gets back to me, not even my account manager. I'm thinking Bambee is about to go under, if they can' get back to me what are they going to be like in a HR situation. Save the frustration, call AMEX and just reverse the charges since they have charged me incorrectly.

HR amazing… Payroll needs help!

We have been with Bambee for 3 years and their HR is stellar. Crystal has been our HR administrator since the beginning and she is amazing! Our own only problem has been with payroll. It’s not easy to contact someone for help. We have been trying to get new deductions pulled out of employees checks and so far, it has not been successful. Small business needs to be walked through changes in payroll. We aren’t experts or we could just do it ourselves. If they could get this nailed down they could not be beat as the best for small business!

Subpar payroll team.

Their HR side is great. However their backend customer (the company that hired them) support is lacking and subpar. I am going back to QuickBooks. They know how to help business owners.

Following up on my last review

Following up on my last review. I gave the team a couple months to redo their proposal and a new manager just called me after I chased them about it to tell me the previous supervisor isn't with the company and that my dedicated HR Manager didn't take any action. Now, they're offering to start us over with yet another assigned person so we're back to the drawing board with nothing useful provided yet. The disappointment continues.

Everything was going fine until...

Everything was going fine until... We started with the HR services only. But then they convinced us to do payroll with them. ALL BAD from there. This started in Oct and it's now May and they still haven't fixed everything. Hours aren't' showing on pay stubs, 1099s and W2s were wrong. Can't call anyone you have to book an appointment online and hope they show up. They have email addresses but they autorespond with not monitored. This is a terrible failed experiment. No accountability. People are constantly leaving the company and you have to start over. My staff and I have spent countless hours trying to get these things fixed and they still say the don't know when it will be. Stay Away.

Nightmarish Experience

I joined the company 3 years back for a cofee shop with 6 employees. The first year I was charged $1.5k. The second year they charged me $3.5k for 20+ employees which we never had. The third year despite canceling the service they charged $6k. Tried to get in touch with Customer Service to get refunds / explanations etc and nothing ! Absolutely shocked and horrified with this treatment. Its been a nightmare. so if a small business please save your self and avoid them

I had the misfortune of engaging with…

I had the misfortune of engaging with Bambee for HR services for my business, and it turned into an absolute nightmare. Not only did they take over $7000 from our business bank account without our consent, but when promised a refund, they failed to deliver. Despite providing evidence from my bank showing the unauthorized transaction and numerous emails requesting the refund, Bambee shamelessly denied ever agreeing to reimburse us. Their excuse? Apparently, we didn't cancel in time, even though our bank records clearly prove otherwise. This level of incompetence and dishonesty is appalling. It's beyond frustrating to deal with a company that not only steals from its customers but also refuses to take responsibility for its actions. Save yourself the trouble and avoid Bambee at all costs. Their lack of ethics and disregard for their customers' financial well-being make them utterly untrustworthy. Don't make the same mistake I did. Steer clear of Bambee and protect your business from their deceptive practices. when we did work with them, we were told their turn around time for communication would be 24-28 hours which is false. We had several instances where it took them over a week to respond with reminders. DO NOT WORK WITH THIS COMPANY!!! Take advice from a CEO who has been in business for 5 years. You will regret it.

Financing is Shady

I have been with Bambee for three years and through two significant price hikes. According to them, they changed their Terms and Conditions while I was in an already existing subscription that states under no circumstances will refunds be issued. How convenient for a company that initially priced their services out at 1k a year and raised fees for their original customers to over 3600 a year - while also removing the ability to contact HR professionals with ease and using a point system for policy services that previously took 1-2 weeks which now takes 4 weeks. Please be weary... as there are other companies that offer similar services and are way more reasonable.

I slipped through their cracks despite being a service oriented company.

My circumstances are a bit unique in that I have a seasonal business and I have a large influx of employees. I tried to be ready for this influx but I received little to now help from my support people. She even admitted that she dropped the ball. I of course take some responsibility for not fully understanding how the platform operates. Bambee prides itself on small businesses but with the onslaught of seasonal workers, I was lost in setting up the platform and tools. No one helped. I spent over $2200 for 6 months including special training services that were never provided. No one called me in the six months to check on me and why I was not utilizing one aspect of their service. Of course, any refund has been denied citing their agreement policy. Be careful before signing and paying for a service that you might not be able to take full advantage of.